TERM

Website Regulations: Terms of Service, Terms of Use, and Privacy Policy

General:

This website is operated by Mornex Ltd. (hereinafter: “the Company”), which provides information and technological services to its Customers.

Use of this website and the accompanying services is subject to the terms of use detailed below. Please read these Terms carefully, as any use of the site constitutes your agreement to these Terms of Use, the Privacy Policy, the Cookies Policy, and the other terms set forth in this document, which together constitute a legal document (hereinafter: “the Agreement”) between you and the operators of the Mornex website (hereinafter: “the Website”).

Please read this Agreement thoroughly before registering on the Website or using any service. By registering and/or using the Website and its services, you agree to be bound by these Terms. If you do not agree with the Terms of Service, you are not permitted to use the Company’s services and/or continue with registration. Completing the registration process or otherwise using the Website signifies your consent to be bound by this Agreement.

This Agreement constitutes the only binding agreement between the parties, and it is drafted in the masculine form for convenience only.

The Company is not bound by any representation, statement, or agreement other than those included in this Agreement, unless such representation is made by the Company in writing to the Customer after the commencement of this Agreement.

The terms of this Agreement may be changed by the Website at any time. Such changes shall take effect immediately upon notice or upon publication of an updated version of the Agreement on the Website. Furthermore, in the event of a change in circumstances beyond the Company’s control requiring a material change to these Terms, the Company may amend this Agreement with immediate effect. In such a case, the Customer may immediately cancel the Agreement without prior notice, unless the change is required by law. The Customer shall not introduce any modification, revision, omission, or deletion to this Agreement unless given prior written approval by the Company.

If a particular, customized agreement exists between the Company and a specific Customer, the provisions of that customized agreement shall prevail in the event of a contradiction with this document.

The Customer represents that he has the authority and right to enter into this Agreement. Accordingly, he undertakes to comply with its terms. Without derogating from the generality of the foregoing, the Customer declares that no law, agreement, or corporate documentation applicable to him prevents him from entering into this Agreement. Where the Customer is an individual, he declares that he is of legal age.

The Company may assign its rights and/or obligations under this Agreement to another party at its sole discretion. The Customer may not assign any of his rights and obligations under this Agreement without the Company’s prior written consent.

Without derogating from any statutory provision, no content on this website may be copied, duplicated, distributed, published, or used in any other manner unless prior written permission has been granted by the Website operator.

If any provision of this Agreement is found to be unenforceable by a competent judicial authority, all remaining provisions of this Agreement shall continue to apply and be binding. Where a specific “Service Order” includes conditions at variance with the general conditions under this Agreement, the conditions in the Service Order shall prevail.

For the avoidance of doubt, no provision of this Agreement creates a partnership, trust, agency, custodial, or employment relationship between the Customer and the Company. The Company’s sole obligation to the Customer is to provide the services detailed herein.

If the Company refrains from enforcing any or all of the Customer’s obligations under this Agreement, such forbearance shall not be construed as a waiver of these obligations, nor shall it prevent the Company from later seeking relief for any other or future breach.

Without derogating from the provisions of this Agreement, with respect to domain registration services, the Customer shall also be subject to the “General Terms and Conditions for Domain Name Registration.”

Definitions:

For the purposes of this Agreement, the following terms shall have the meanings alongside them, unless the context requires otherwise:

– “Website”: Mornex Ltd. – https://www.mornex.co.il

– “User”: Any party using the Company’s website.

– “Customer”: The party who enters into an agreement with the Company to receive services under this Agreement and/or whose details appear in the Service Order (hereinafter: “the Service Order”), which is an integral part of this Agreement.

– “Service Order”: A Customer’s service order, including the description of the service package on the Company’s website.

– “Engagement”: Execution of a Service Order by any method employed by the Company, including but not limited to through the Company’s website, telephone, email, or fax.

– “Plan”: A service offered by the Company that may include multiple options and is provided for a commitment period representing the number of months stated in the plan.

– “Subscription Fee”: The amount specified in the relevant plan or order, billed monthly for a full or partial month.

– “Cancellation Fee”: The amount charged to the Customer upon early termination before the end of the specified commitment period in the plan.

Services Provided by the Company:

The Company provides a broad range of services to its Customers, including but not limited to:

1. Microsoft Azure – Advanced cloud solutions for infrastructure management and cloud computing.
2. Information Security and Cyber – Solutions to protect against intrusion, cyberattacks, and data theft.
3. Managed IT Services – Consulting, planning, setup, and operation of computer and communication systems.
4. Managed JumpCloud Services – Centralized identity, access, and device management.
5. SentinelOne – EDR – AI-based cybersecurity solution for threat detection and advanced protection.
6. Cloud Solutions and Microsoft Office 365 – Professional guidance, management, and security.
7. Licensing and Software Services – Sale and management of licenses for software such as Microsoft, Eset, Bitdefender, and Fortinet.
8. Infrastructure and Communication Equipment Services – Planning, installation, and rental of communication and security equipment.
9. Sale and Rental of Local Servers and Peripheral Equipment – Including computers, monitors, keyboards, routers, and other technological accessories.
10. Server Management, Installation, and Setup (On-Premises and Cloud) – Ensuring high availability and performance of the Customer’s infrastructure.
11. Monthly and Annual Technical Support – Options for monthly support on an annual basis or billed by the hour.
12. Software Development Services – Customized software development according to the Customer’s agreed technical and business specifications, as set out in writing.

The Company may add, modify, or discontinue services at its sole discretion, subject to appropriate notice to registered Customers and as permitted by law.

Terms of Sale and Rental of Communication and Infrastructure Equipment:

1. The Company offers purchase or rental of communication equipment, including routers, switches, security cameras, attendance clocks, and other peripheral equipment such as computers, monitors, keyboards, routers, and additional technological accessories.
2. Responsibility for purchased or rented equipment rests with the Customer throughout its use. The Customer undertakes to operate the equipment in accordance with the Company’s instructions and to return it at the end of the rental period in proper and reasonable condition.
3. The return of rented equipment will be carried out according to the contract’s terms and may involve charges for damage or non-compliance with usage guidelines.
4. Specific terms of purchase, rental, and warranty will be defined in individual agreements or in a signed quote with the Customer.

Registration for Services and Use of the Website Services:

1. The user shall not use the Website or its services in any unlawful manner or in a manner that could harm the Company, other users, or third parties.
2. The use of the services is subject to the laws of the State of Israel, including privacy laws and applicable regulatory guidelines.
3. The Company may restrict or discontinue service for users who violate these Terms or legal provisions, or where there is a reasonable suspicion of service misuse.
4. The Company will provide the Customer with the service ordered, as described in the Service Order.
5. If the ordered service is limited in scope and the Customer exceeds that scope (including data usage, memory or disk space, or any other limitation), the Company may charge the Customer at its prevailing rates at the time of the overage or restrict the Customer’s usage or notify the Customer of Agreement termination.
6. Customer data backup services are included in the service package only if expressly stated in the Service Order.
7. The Company has sole discretion in selecting the equipment required to provide services, whether from its existing resources or new acquisitions.
8. The service to the Customer may be provided via servers located in Israel or any other country at the Company’s sole discretion.
9. Provision of the service is contingent on the Customer fulfilling all of his obligations under this Agreement, including prepayment of fees for the relevant service period. If such prepayment is not made at the time of ordering or service renewal, the Company may discontinue the service immediately.
10. The services are sold through communication networks, including the internet, and can only be utilized through these networks. Technical support for accessing these services is provided via the Company’s Customer service center as specified in this Agreement and the Service Order.
11. Infrastructure lines, applications, accessories, end-user equipment, or other items in the Customer’s possession do not fall under the Company’s service or warranty unless the Customer purchased them from the Company with explicit warranty and support terms.
12. Among the services offered, there are also software-related services under two models- License as a Service and Software as a Service:

    – License as a Service: The Customer receives a license to use certain software for the period stated in the plan, subject to the general conditions and any unique conditions for that software.

    – Software as a Service: The Customer receives a service of using certain software for the period stated in the plan, subject to the general conditions and any unique conditions for that software.

    – The licensing for these services is managed by the Company, under its responsibility.

    – These services, whether License as a Service or Software as a Service, are provided “as is,” with no warranty or commitment by the Company regarding their quality or suitability.

    – By purchasing these services, the Customer agrees to abide by the general terms that accompany each service. These terms may be part of the software vendor’s own terms of service.

    – The service is offered for a single end-user device (“Per-Seat”). A separate subscription is required for each additional end-user device.

    – The Customer shall not duplicate or copy the software to another or additional device, and shall only use it in accordance with these terms of service.

    – At the end of the service, the Customer shall remove any installed software from all its systems.

    – In addition to the “Intellectual Property” section, the Customer acknowledges that all copyrights to the software belong exclusively to the software vendor, and the Customer does not acquire any rights to the product.

    – Without derogating from the above, services and/or software of Microsoft shall also be subject to the terms found in “END USER LICENSE TERMS Microsoft Software” and/or the “Microsoft Cloud Agreement,” which appear on the Company’s website.

13. These Terms form an integral part of the Company’s service agreement with the Customer.

Use of the Service:

– As a Customer, you agree that you are entitled to use the service only in full compliance with the law.

– You shall not engage in advertising or solicitation of other Customers, nor buy or sell any products or services through the service.

– You shall not distribute chain letters or spam via the service.

– You bear personal responsibility for the accuracy of any content or information you transmit.

– You shall not post or transmit through the service any content that violates publication guidelines, is defamatory, inaccurate, offensive, obscene, sexually explicit, threatening, racist, unlawful, or that infringes or violates the rights of any third party (including intellectual property or privacy rights).

– By joining as a Customer, you consent to receive communications through the Website system, including but not limited to emails about notifications, events, promotions, and updates regarding changes in the service.

– You acknowledge that the Website owners bear no liability for deletion or failure to store messages or any other content saved or transmitted through the service. You acknowledge that any features, parameters, or services provided may be changed at any time.

Security Policy – Responsibility for Stored Content and Use of Mornex Services:

The Customer shall bear sole responsibility for any content, file, document, or information of any kind that is stored, transmitted, or managed through Mornex’s services. Mornex shall not be held liable for any consequences arising from the content stored or the manner in which it is used by the Customer.

Any transfer of data or files to or from the Customer shall be conducted solely at the Customer’s initiative and under their full responsibility. Mornex will not perform any action on the Customer’s files, except for routine system operations necessary for the provision and maintenance of services.

Mornex shall not be responsible for any data or material stored within the service systems, nor shall it be liable for any loss, alteration, corruption, or damage to such data for any reason whatsoever, including but not limited to technical failures, force majeure, malicious intrusion, or human error. Furthermore, the company shall not be liable for any damages or financial losses incurred by the Customer or any third party in connection therewith.

Mornex implements industry-standard practices aimed at minimizing the risks associated with unauthorized access to its systems. However, the Customer acknowledges and agrees that absolute protection against breaches, cyberattacks, or fraudulent activity cannot be guaranteed. Consequently, Mornex shall not be liable for any unauthorized access, exposure, deletion, or modification of data, even if it occurred through the provided service platforms.

It is hereby clarified that data backup services are not included in the standard service offering provided by the company, unless explicitly ordered separately. In any case, the limitations and disclaimers stated above shall also apply to any backup services purchased. Mornex strongly recommends that Customers obtain professional data backup and cybersecurity services separately, tailored to their specific needs.

Service Continuity, Availability, and Reliability (SLA):

1. The Company takes all customary and reasonable measures to provide high-quality services and maintains a system that is designed, constructed, and operated in accordance with high industry standards.
2. Although designed for high availability, the Company’s services may unavoidably be subject to downtime, disruptions, or various technical malfunctions, including software, hardware, communication lines, or physical infrastructure failures, as well as temporary or permanent interruptions.
3. The Company takes all reasonable measures to ensure a high level of service. However, it cannot guarantee uninterrupted, error-free operation. Recognizing this, the Company maintains a Service Level Agreement (SLA) that is reasonable and standard in the industry.
4. A detailed SLA document is included in the specific agreements with the Company and constitutes an integral part of this Agreement.
5. The Customer agrees that the agreed-upon compensation set forth in the SLA agreement/s and/or as specified in the limitation of liability provisions under this Agreement (whichever is lower) shall be the sole remedy to which the Customer shall be entitled, and shall constitute a full and final settlement of any claim and/or demand and/or action the Customer may have against the Company with respect to the availability and/or performance of the system and/or the services.
6. Beyond the above, the Website shall not be liable for any direct or indirect, financial or other damages arising from the Customer’s use of the Website. The Customer acknowledges that all such use is at his own risk and responsibility.

Technical Support and Customer Service:

1. The Company provides technical support during regular business days: 5 days a week, 9 hours per day (09:00–18:00), excluding holiday eves and holidays.
2. The Company provides technical support for blocking (“system down”) malfunctions 7 days a week, 12 hours per day, 364 days per year, excluding Yom Kippur.
3. This support is provided by phone through the Company’s service center, and a response shall be provided no later than one hour from receipt of the request.
4. The support services include handling access issues or cases where the service is non-operational.
5. Technical support is provided only for malfunctions that arise within the service provided by or under the responsibility of the Company.
6. To contact the support center, call +972-72-2133899 or email support@mornex.co.il.
7. The Company also offers paid support on how to operate the service.
8. It is clarified that the Customer is not entitled to on-site support as part of the service. If a Company technician must visit the Customer’s location to address a malfunction, the Customer will be charged the service fees according to the Company’s price list.

Payments and Account Inquiries:

1. The price for the services is published on the Company’s website and is updated from time to time.
2. The applicable rate for the Customer is the rate specified in the Service Order. Upon renewal, the prevailing published rate at that time will apply.
3. The Customer is charged the full monthly fee whether subscribed for an entire month or part of it, and regardless of actual usage.
4. Payment is made by charging, in advance, the payment method indicated in the Service Order. The initial service period fee is charged when ordering. Payment for renewed periods is charged in advance using the same payment method unless the Customer provides updated payment details.
5. Payment for usage exceeding the specified scope is billed at the end of each calendar month, based on the Company’s rates and according to the extent of overage recorded by the Company.
6. Shortly after charging the payment method, the Company sends the Customer an invoice detailing the amount. If there is an additional charge for overage, it will also be detailed. The invoice is sent to the email address the Customer provided. The Customer undertakes to update this email address if it changes.
7. The Customer may contact the Company in writing (see contact details at the end of this Agreement) regarding any invoice received.
8. The Customer may dispute the invoice within 14 days of receipt. Such a dispute does not suspend payment. If the dispute is justified, the Company will refund any overpayment. The Customer agrees that the Company’s records of the Customer’s usage will be conclusive for billing.
9. Without derogating from other available remedies and without prejudice to its right to suspend service, any overdue payment shall accrue default interest plus collection expenses from the due date until actual payment. Default interest is as published by the Accountant General of Israel’s Ministry of Finance, plus 5% of the overdue amount, not less than NIS 50 per overdue invoice.
10. From the commencement of any legal proceedings, including sending warning letters by the Company’s attorney, all related costs shall be added to the debt. In addition, the Customer shall reimburse any expenses or fees the Company incurs in enforcing payment, including process servers or tracking measures. This does not derogate from the Company’s right to collect, in addition, all fees or costs awarded by a court or agreed upon in a settlement.

Customer Conduct:

1. The Website’s customer support staff is available to provide help and assistance. When contacting support or any of the Company’s employees, the Customer undertakes not to communicate in an offensive, obscene, sexually explicit, threatening, or racist manner. If any employee feels threatened or offended at any stage, the Company reserves the right to terminate the Agreement immediately, in which case the Customer shall not be entitled to any refund.
2. If the Company receives any report of misuse or inappropriate, unauthorized, or illegal behavior by the Customer, the Website may immediately suspend the Agreement as necessary.
3. The Customer undertakes to use the resources and services provided lawfully, in accordance with all applicable laws.

Below is a partial, non-exhaustive list of illegal or prohibited activities:

– Using the Website’s services for any unlawful purpose or in an attempt to defraud others.

– Using the services to violate any person’s right to privacy or any other rights.

– Using the services to harass, defame, libel, make racist or obscene statements, or otherwise insult or harm.

– Using the Website’s services in any way that infringes, copies, or violates third-party rights, including copyright, trademarks, or other intellectual property rights.

– Using the Website’s services to disseminate viruses or any malicious code that may harm the Website, the Website’s systems, or users in any way.

– Using the Website for pornographic, sexual, or obscene material, or distributing related images or recordings.

– Using the services to distribute or promote solicitations, chain letters, or similar materials.

– Impersonating any person or entity.

– Stalking or harassing anyone in any manner.

– Using robots, spiders, or any other automated or manual methods to retrieve, index, or data-mine the service, or to bypass its navigational structure or presentation.

– Disrupting or interfering with the service, the Website, or servers/networks connected to them.

– Posting, emailing, or transmitting material containing viruses or code designed to interfere with software, hardware, or telecom equipment. Forging headers or identifiers to disguise the origin of data sent through the service.

– Framing or mirroring any part of the service.

– Modifying, adapting, sublicensing, translating, selling, reverse-engineering, decompiling, or disassembling any aspect of the service or its underlying software, or allowing others to do so.

– Encouraging false or misleading information, or knowingly promoting illegal, threatening, obscene, or defamatory behavior.

– Acting in any way that violates applicable law or contractual obligations.

Privacy Policy:

1. The Company is committed to safeguarding its Customers’ privacy and the security of their personal and financial information. By creating an account, registering for services, or conducting business with the Company, the Customer consents to the collection and processing of personal data in accordance with this Policy and any applicable law.
2. The Company uses Customers’ personal information solely to deliver quality services, maintain security, and improve user experience. This may include communicating relevant products, services, or promotional information, in accordance with the law.
3. Any personal data provided to the Company is shared only within the Company and with affiliated entities (including business partners) as necessary for providing services, subject to applicable law.
4. The Company does not disclose personal data to third parties except as required by law or court order, or where it is objectively necessary for service delivery (e.g., payment processing). In such cases, the Company will minimize data exposure and maintain confidentiality as much as possible.
5. The Company collects the data needed for the engagement, to protect Customer information and privacy, and to supply requested services. The Company may gather such data from the Customer and from other sources, if necessary.
6. The collected data may include contact and identification details (e.g., name, address, email, phone), financial information (e.g., billing details), and records of transactions and interactions related to services provided.
7. Personal data (including sensitive data) that the Customer provides will be stored on the Company’s servers. The Customer authorizes the Company to use such data and create copies of any file, communication, or information the Customer stores on the Company’s servers, for backup or operational integrity, as well as for supplying the agreed services.
8. The Company will not disclose the Customer’s name, address, or other personal details to any party except where expressly requested by the Customer, for debt collection (and only as needed for that purpose), if the Customer violates these Terms, or when required by law or court order.
9. The Company undertakes to keep confidential all content that the Customer uploads to its servers, and will not disclose it to any party except where the Customer explicitly requests it, where necessary for delivering the agreed service, or to comply with a competent authority or court order.
10. The Customer agrees to receive updates and/or marketing or promotional materials from the Company at the email address provided by or assigned to him, or via the web browser. The Customer may request not to receive such promotional content, and the Company will duly record and implement this request.
11. The service is provided on an “as is” basis. The Website operators assume no liability for its suitability to the Customer’s needs or objectives. The Customer acknowledges that the Website owners are not responsible for any use he makes of the service, whether directly or indirectly, and that he bears full responsibility for all usage thereof.
12. Moreover, the Website is not responsible for any personal information disclosed during the use of the service. The Website disclaims all liability for the acts or omissions of other users (including unauthorized users), whether those acts or omissions occurred during or outside the use of the service.
13. Without derogating from the foregoing, the Customer agrees to read, review, and comply with the Website’s Privacy Policy and all terms herein, as they may be updated from time to time.

Intellectual Property:

1. In providing services, the Company uses computer systems, including software and technical know-how, which are protected by intellectual property rights such as copyright, patents, and trade secrets.
2. The Customer is granted a right to use this protected intellectual property only to the extent necessary for receiving the services, and does not acquire any ownership or other rights in the Company’s intellectual property. The Customer shall not use, or allow others to use, the Company’s protected intellectual property for any purpose beyond receiving the services during the service term.
3. The name “Mornex,” the Company’s trademarks (registered or unregistered), and the names or marks of its products and services are the Company’s exclusive property. Subject to applicable law, the Customer may not use this property without prior written approval from the Company.
4. The Company is the owner of all phone numbers, internet addresses, and IP addresses it provides to the Customer during the service. The Company may change or replace them at its sole discretion.
5. All rights to content uploaded by the Customer to the Company’s servers remain with the Customer. The Customer grants the Company permission to carry out any operations needed for service provision, including copying for backup, caching, or any other action deemed necessary.
6. Feedback, suggestions, queries, or ideas the Customer provides regarding the Company’s services are not regarded as confidential once provided, and the Company may use them for any purpose, including publication.
7. The Customer warrants that he is the exclusive owner of all data he uses or publishes.

Customer Liability and Indemnification:

1. Subject to applicable law, the Customer undertakes to monitor any content that his employees or authorized users upload to the Company’s servers through the service, and assumes full legal liability for it. The Customer acknowledges that the Company does not monitor Customer-uploaded content.
2. If the Company suspects the Customer is violating these rules—based on a complaint or on its own initiative—the Company may, at its sole discretion, immediately suspend the service.
3. The Customer shall indemnify the Company for any damages, including legal fees, arising from any third-party claim or suit (in Israel or abroad) related to the Customer’s actions or use of the Company’s computing resources.
4. In addition, the Customer agrees to defend, indemnify, and hold harmless the Website, its managers, directors, employees, agents, and third parties from any losses, damages, or expenses (including attorney fees) arising from improper use of the service or the Website, including breaches of this Agreement or any assertion that the Customer’s content or usage infringes on a third party’s rights (including intellectual property rights). This obligation applies regardless of any negligence, including that of any indemnified party.
5. Furthermore, the Customer agrees to indemnify the Company for all losses or damages, including legal fees, that the Company may incur due to the Customer’s actions or use of the service, and/or breach of this Agreement, and/or any third-party claims. The Customer shall fully cooperate in defending against such claims. The Website operators reserve the right to assume exclusive defense and control of any matter subject to the Customer’s indemnification, provided that the Customer remains financially responsible for such claims.

Company Liability and Limitation of Liability:

1. The Company makes every effort to deliver high-quality, reliable services. Nonetheless, the Customer acknowledges that these services, by nature, may be subject to downtime, interruption, or technical malfunctions, including software/hardware/communication issues, whether temporary or permanent. The Company takes all customary and reasonable measures, but cannot guarantee continuous, error-free operation.
2. Services are provided “as is,” without any warranty as to their quality or suitability for the Customer’s particular needs or purposes.
3. The Customer acknowledges that the Company does not control the internet or any data transmitted over it, and the Company makes no representations about the reliability, accuracy, or suitability of internet-based communications or services. Consequently, the Company is not liable for the content, accuracy, reliability, or suitability of any external materials.
4. The Company shall not be responsible for any infringement of intellectual property rights committed by the Customer or others (such as copyright, trademarks, trade secrets, patents, or defamation), nor for any damages, costs, or losses arising from reliance on or use of the services.
5. Without limiting the foregoing, the Customer acknowledges that the Company is not responsible for data security, protection, or backup of the Customer’s data on its servers, including unauthorized access, alteration, or deletion of the data.
6. The Company is not responsible for the privacy policies or content of external websites linked to from the Website, or for third-party advertisements. The Company has no control over how those third-party sites collect or process data.
7. If the Customer chooses to access external links (e.g., co-branded pages), they should be aware that certain information may be collected by that third party and will be subject to that party’s privacy policy.
8. Data backup services for the Customer’s data are included only if expressly stated in the Service Order or purchased separately.
9. In recognition of these inherent limitations and considering the Customer’s operations or business, the Customer undertakes to mitigate potential damages, such as backing up its own data, acquiring information security solutions, and maintaining insurance that includes a waiver of subrogation against the Company. The Customer may do so by any method deemed appropriate.
10. The Customer shall maintain the confidentiality of login credentials and supervise any employees or authorized users. The Company assumes no liability for damage caused by lost, stolen, or misused login credentials, including any financial or personal data exposure.
11. All disclaimers and liability limitations herein apply to all causes of action (contractual or tort), and the Company shall not be liable for any direct, indirect, or consequential damages or losses the Customer may incur from service malfunctions or interruptions, data loss, delays, misdeliveries, or data corruption.
12. The Customer acknowledges that this limitation of liability is a fair and accepted distribution of risk in light of the engagement’s terms. Consequently, all liability limitations apply to the Company, its employees, shareholders, and affiliates vis-à-vis the Customer or any party acting on its behalf, and are in addition to any protections afforded the Company under law.
13. To enable the Company to address malfunctions effectively, the Customer shall promptly report any malfunction. The Company is not liable for the Customer’s acts that cause damage to the Customer, its clients, or any third party; the Customer bears sole responsibility for its own activities.
14. If, for any reason, a complete exemption of liability does not apply and/or the Company is deemed liable, its liability shall be limited to the amount actually paid for the services under this Agreement, up to three (3) months’ subscription/service fees or up to NIS 10,000 for equipment purchases, as applicable. It is agreed that this limitation constitutes the Customer’s sole remedy and a final settlement of all claims against the Company.

Term of the Agreement and Renewal:

1. The Agreement’s term corresponds to the service period selected in the Service Order and any additional periods according to these provisions.
2. Upon expiration of the service period, the Agreement automatically renews for a similar period, based on the chosen service type, unless the Customer informs the Company at least seven (7) days before the end of the current period that he does not wish to renew.

Cancellation of the Agreement and/or Discontinuation of Service by the Customer:

1. The Customer may immediately discontinue all or part of the services or cancel this Agreement at any time, at his sole discretion and without explanation, by giving written notice to the Company.
2. Such discontinuation does not exempt the Customer from paying any outstanding fees or cancellation fees owed through the end of the service period, according to the service agreement’s terms.

Cancellation of the Agreement and/or Discontinuation of Service by the Company:

1. The Company may immediately terminate all or part of the services to the Customer or cancel the Agreement under any of the following circumstances:

   – The Customer has not paid amounts due for the services.

   – The Customer provided incorrect identification details.

   – The Customer breached a fundamental term of this Agreement.

   – The Company reasonably suspects that misuse of the service is occurring, potentially harming the public, the Company, or its Customers.

   – The Customer ceases business operations, or liquidation or receivership proceedings begin, or an attachment is placed on the Customer’s rights.

   – A legal restriction arises preventing continued service.

   – A cyberattack on the Customer by a third party could, in the Company’s view, harm the Company’s servers or other Customers.

2. In such cases, the Company may notify the Customer of cancellation at any time. Upon cancellation, the Customer’s access to the Company’s servers is revoked, and three (3) business days thereafter, all of the Customer’s data on the Company’s servers will be deleted.
3. The Company may discontinue a particular service for commercial or technical reasons at its sole discretion, with notice to the Customer regarding the planned discontinuation date. The Company will provide the Customer with reasonable time to find an alternative. The Customer will not be charged any cancellation fee in such cases.
4. The Company may suspend all or part of the services immediately and temporarily, giving notice to the Customer where feasible, if necessary for maintenance, operation, expansion of the server farm, or other technological reasons at the Company’s discretion, and may cancel the Agreement due to force majeure events beyond its control or to comply with a competent authority’s order.

Effect of Agreement Cancellation or Service Discontinuation, and Cancellation Fees:

1. Upon expiration, cancellation, or discontinuation of this Agreement by either party for any reason:

   – If the Customer chose a service with a commitment period that has not yet ended, the Customer shall pay any applicable cancellation fee stipulated in the service details.

   – If the Customer purchased equipment under the service, the remaining balance must be paid immediately upon cancellation.

   – When the Agreement ends, all services terminate. The Customer must transfer his data elsewhere and notify relevant parties (e.g., email address changes, IP address changes).

   – Neither party has any further obligations except as expressly stated in this Agreement.

   – Upon termination of the engagement, the Company may retain any equipment, data, files, IP addresses, or documents of the Customer until the Customer has paid all outstanding balances, including termination fees as set out in this Agreement or in any specific service terms.

   – The Company is not obliged to preserve the Customer’s data after cancellation or termination of the Agreement.

Cookies Policy:

Use of Cookies on the Website and Consent

The Website uses cookies to distinguish you from other users, which helps provide an optimal browsing experience and allows for improvements to the Website and services. By continuing to browse the Website, you consent to our use of cookies as set out in this policy and our Privacy Policy.

What Are Cookies and How They Work

Cookies are small text files containing a minimal amount of data, transferred from the Website to your device during your visit. These cookies are returned to the original website on subsequent visits, or to another site recognizing the same cookie. They enable the Website to recognize your device and remember your preferences and actions over time.

How We Use Cookies

– Strictly Necessary Cookies: Essential for the Website to function; the site cannot operate correctly without them.

– Analytical/Performance Cookies: Used to identify and count visitors and to analyze how they move around the site, to improve user experience.

– Functionality Cookies: Allow us to recognize you when you return and remember your preferences (e.g., language or region).

– Third-Party Cookies: Certain external services (e.g., Google Analytics) may also use cookies beyond our control, which may be downloaded to your device when you visit a page that includes third-party content. We recommend reviewing those third parties’ privacy and cookie policies.

Managing Cookie Preferences

You can block cookies via your browser’s settings. Blocking all cookies (including strictly necessary ones) may affect access to or functionality of the Website. Except for strictly necessary cookies, most cookies expire after one year (or according to your browser/site settings).

Personal Information in Cookies

The cookies we use do not include personally identifiable information and are not intended for personal identification. However, some cookies may allow limited tracking depending on your browser settings or third-party services.

Contact Regarding Cookies

For questions about our cookie usage, please contact the Company using the contact details listed on the Website.

Compliance with Legal Requirements

The Website operates according to Israeli laws and regulations regarding the use of cookies.

Accessibility Statement – Mornex Website:

Mornex is committed to ensuring that its digital services are accessible to all users, including individuals with disabilities. The company operates in accordance with the requirements of Regulation 35 of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments to Services), 2013.

This website has been designed and developed in compliance with Israeli Standard SI 5568, based on the Web Content Accessibility Guidelines (WCAG) 2.0 at the AA level, as established by the W3C. The site is compatible with commonly used browsers and assistive technologies.

Nonetheless, due to the evolving nature of internet technologies, operating systems, and browser support for accessibility tools, there may occasionally be minor deviations in the accessibility of certain content elements.

If you encounter any difficulty or issue while browsing the website, we invite you to contact us, providing a detailed description of the problem. We will review the matter and take action, subject to the standard and technical feasibility, to address any accessibility issues that may be identified.

Accessibility Contact Information

If you experience any accessibility-related issues on our website, we would appreciate your feedback. Please contact us so we can address the issue as soon as possible.     
You may reach us via the contact form on the website or by email at: support@mornex.co.il

Complaints and Dispute Resolution:

If you encounter any issues regarding the service, contact the Company’s Customer service as indicated on the Website, or send an email to info@mornex.co.il.

Any legal dispute regarding or arising from this Agreement and/or the Website and/or the services and/or related payments shall be resolved exclusively by the competent court in Tel Aviv, which shall have sole and exclusive jurisdiction.

Israeli law applies exclusively to this Agreement. The user confirms having read these Terms and agrees to be bound by them and by the Website’s Privacy Policy.

The Website’s published Terms and Conditions at any given time constitute the definitive version.

Last updated: March 23, 2025

All rights reserved to Mornex Ltd.